How to refill cash in the bank’s ATM

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How to refill cash in the bank’s ATM

A certain person and security guards are responsible to handle the ATM machine in the bank. The security guard who work cash in transit services also refills and replenish cash in the ATM.

Either you are the security guard or the bank employee who has access to load and relinquish the cash in the machine, this post is very important because I have given the detailed tutorial for filling the cash in the cash cassettes and place back them into the Machine.

What is ATM?

ATM cash

ATM is an automatic teller machine designed to dispense the cash needs of the customer and most of them are in a compact size to fit any place.

The machine connected the network processor to verify the account and other inquiries through the card. Today modern  ATM machines are easy to use, easy to services and easy to support the customer needs.

Before operating the machine you should know the safety guidelines and precautionary measures. Failing to address the safety measure leads to injury and damage the product.

These following danger can expose to you if you do not follow the safety procedures.

  1. Electrical shock,
  2. High temperature, and
  3. Fire
Cash shutting:

Before refill cash, in the ATM, you should choose the proper notes, the cash should not be very old, torn and the corner not to be folded.

Now let’s learn how to refill the ATM machine with cash.

1. first step, insert front panel key.

ATM key

2. Open the front panel by pulling toward you or some of the ATM machine has to pull the front panel right or left to open. It depends on the companies and designing the machines.

3. Press the maintenance switch.

ATM maintenance key

4. Press the log on button.


5. Enter the password click next.

password

6. After login successfully, you would be on the main menu.main menu

7. The default option is a replenishing device but comes to the counters using the down button.

counters

8. you would see the “view all” press next

view all
8.  In the view all counters option you find the remaining cash detail in the machine. scroll down to see all the detail of remaining, dispensed and diverted cash in each cash cassettes.

Print the cash detail and press the done button you will redirect the main menu.

view balance

8. Leave the device on the main menu and work in the vault section.

main menu

9. Now open the vault cover using the key.

vault cover

10. Here is the combination key  

vault

11. Now unlock the vault combination, it will be wheeling freely but not open until you match the combination numbers.

vault key

12. Use the vault combination key first number 4 time anticlockwise, second number 3 times clockwise and third number 2 time anticlockwise and turn clockwise it will unlock.

ATM combination key

13. Now you have opened the vault door and there are the cash cassettes. Just look at the following picture, there are three cassettes where we fill the note of 1000 and 500. The cassette in the top is diverted cash cassette.

When the ATM unable to dispense the cash those cash fall into the diverted cassette.vault cassette

14. Pull out the Cassettes for filling.

cassette cases

15. Open the cassettes, inspect it and count the physical cash.

cash cassette

16. Fill the cassettes with cash, make sure cash should be placed in the middle of the belt and release the cash holder.

ATM cash load

17. Placed the cassettes back after filling them. Each cassette gives the beeping sound if it fits properly in the case.

vault cassette

18. Now close the vault and its door then go to the screen for remaining set up.

vault cover

19. Now you are on the main display with the main menu as you had left before.

Atm main menu

20. Press the replenish devices and you would come next screen just like below picture go over the cash dispenser and press next button.

21. On this screen, you can add the bills, exchange cassettes, empty the diverted cassette and empty retract cassette. Add bill is for adding cash without doing anything. If you exchange cassettes go over exchange cassettes.

You should go over the empty divert cassette if you took the diverted cash to the cash dispense cassettes. It needs to erase the diverted cash record in the current log repot.

exchange cassettes

22. Add the number of notes you have added or if you change cassettes enter all number of the notes you have put in each cassette and press done.

 

add cash

23. It would take a few seconds to verify.

23. Automatically you come back to the main menu and press the replenish devices.

Atm main menu

24. cash dispenser

cash disperser
25. Verify the balance, print and done button.

cash verify

26. Back to the main menu and come down the status list and service logs and press next.

27. Go over the send attention message.send status

28. After doing this you would redirect to the main menu and go to exit button and press it.

exit button

29. When you exit the maintenance mode now you are at the testing mode. Make sure all the ATM component and their function passed the test it would do automatically just see if there any errors.

After making sure, press the skip button that would take you to the consumer screen and ATM runs as normal.


30. Lastly, test the ATM inserting your card.

Hand inserting ATM card

In conclusion; It may look a bit difficult to refill cash in the ATM but it is so easy if you practise 2 or 3 times. You are not required any technical knowledge to refill cash in the machine but it is necessary you should be computer literate and know the safety procedures.

Comprehensive Security Guard Training Course: 100 Essential Topics

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Comprehensive Security Guard Training Course: 100 Essential Topics

Enhance your career with our free online security officer training course. This beginner-friendly program covers essential topics like patrolling, emergency response, and access control—perfect for anyone looking to become a certified security officer without spending.

This security guard training course is meticulously designed to provide newly hired guards with a strong foundation in handling safety and security matters before advancing to state or federal-level training.

Whether you’re seeking to upgrade your skills through an in-person class or an online security guard course, this guide covers the core knowledge required to begin a career in private or public security.

Security personnel in developed and developing nations perform similar roles—protecting people, property, and information.

This globally recognized security guard course addresses key procedures, duties, and emergency responses, differing only slightly in legal and regulatory content based on the country.

🔥 FIRE SAFETY TRAINING

1. The Fire Tetrahedron

Fire cannot exist without these four essential elements:

  • Fuel
  • Heat
  • Oxygen
  • Chemical Chain Reaction

2. Categories of Fire

  • Class A: Ordinary combustibles (wood, cloth)
  • Class B: Flammable liquids
  • Class C: Flammable gases
  • Class D: Combustible metals
  • Class E: Electrical fires

3. Types of Fire Extinguishers

  • Water
  • Carbon Dioxide (CO2)
  • Dry Powder
  • Foam

4. Fire Alarm Systems

  • Local
  • Central Station
  • Remote System
  • Periphery

5. Types of Fire Detectors

  • Heat Detector
  • Smoke Detector
  • Flame Detector
  • Water Flow Detector

6. Sprinkler Systems

  • Wet Pipe
  • Dry Pipe
  • Pre-action
  • Deluge

7. Fire Duties of a Security Guard

In the event of a fire, your security guard’s responsibility is to ensure the safe evacuation of everyone from the premises.

👮‍♂️ PROFESSIONALISM & ETHICS IN SECURITY

8. Security Guard Professionalism

“A professional does their best, even on their worst days.”

9. Uniform and Appearance

Security standards fall into:

  • Clothing
  • Grooming
  • Equipment

10. Ethics in Security Guard Training

Ethics means knowing right from wrong and performing duties morally and responsibly.

11. Why Ethics Matter

  • Builds public trust
  • Maintains integrity
  • Prevents misconduct
  • Supports legal protection

🏃‍♂️ PATROLLING TECHNIQUES

12. Purpose of Patrol

  • Protect people
  • Protect property
  • Protect information

13. Patrol Senses

Use all senses: sight, hearing, smell, touch.

14. Patrol Responsibilities

  • Secure the area
  • Turn off unnecessary equipment
  • Identify unusual conditions
  • Document everything

15. Types of Patrol

  • Foot
  • Bicycle
  • Vehicle
  • Visual (CCTV)

16. Patrol Methods

  • Random
  • Directed
  • Control Area
  • Proactive/Reactive

📖 REPORT WRITING & RECORD-KEEPING

17. When to Write Reports

  • Immediately after the events
  • When required by policy
  • Following an arrest

18. Report Structure

  • Introduction
  • Body
  • Summary

19. Use 5Ws & 1H

  • Who, What, Where, When, Why, How

20. Types of Reports

  • Administrative (internal use)
  • Operational (field-related issues)

🕵️‍♂️ EVIDENCE HANDLING

21. Forms of Evidence

  • Verbal (court testimony)
  • Documentary (reports, tickets)
  • Real (physical objects)

22. Best Evidence Rule

Always present original evidence when available.

23. Court Testimony Tips

  • Be honest
  • Speak clearly
  • Remain professional
  • Know your notes

🚨 ALARM SYSTEMS

24. Alarm Types

  • Intrusion
  • Fire
  • Distress

25. Alarm Response

  • Identify alarms
  • Notify the proper channels
  • Look for forced entry
  • Investigate cautiously

🔐 ACCESS CONTROL

26. What is Access Control?

Controlling the movement of people, vehicles, materials, and information.

27. Why It Matters

  • Prevent unauthorized access
  • Protect assets
  • Control information flow

28. Methods of Access Control

  • Physical systems
  • Personnel (guards)
  • ID checks and searches

💣 BOMB THREATS & EXPLOSIVE DEVICES

29. Responding to Bomb Threats

  • Stay calm
  • Collect details
  • Notify authorities
  • Evacuate carefully

30. Bomb Search Methods

  • Grid
  • Concentric circles
  • Lines
  • Bottom to top

👥 CROWD CONTROL & CONFLICT MANAGEMENT

31. Duties in Labor Disputes

  • Maintain order
  • Protect assets
  • Remain neutral

32. Types of Crowd

  • Casual
  • Cohesive
  • Aggressive

🌍 HAZARD MANAGEMENT

33. Manmade Hazards

  • Bomb threats
  • Fires
  • Civil disturbances

34. Natural Hazards

  • Earthquakes
  • Floods
  • Windstorms

🧾 LAW & LEGAL FRAMEWORK

35. What is Law?

A set of rules that govern society and are enforced by authorities.

36. Basic Legal Concepts

  • Rights & Privileges
  • Obligations

37. Types of Crimes

  • Felonies
  • Misdemeanors
  • Contraventions

📝 TENANT & LANDLORD RELATIONS

38. In Case of Disputes

  • Record everything
  • Notify police if needed
  • Follow company policy

👮 ARREST & USE OF FORCE

39. 3 Legal Ways to Arrest

  • With a warrant
  • By observing the crime
  • Through a credible witness

40. Use of Force Conditions

  • Immediate threat
  • Defense of property/person
  • Serious crime prevention

41. Preparing for Your Shift

  • Review previous incidents

  • Inspect personal and shared equipment

  • Understand current threats or updates

42. Security Briefings

  • Attend roll call

  • Receive site updates

  • Coordinate with co-workers and supervisors

43. Effective Surveillance Techniques

  • Use of mirrors and CCTV

  • Positioning for line of sight

  • Avoiding detection during surveillance

44. Observation & Reporting Skills

  • Stay alert

  • Record facts accurately

  • Avoid assumptions in reports

45. Notetaking Techniques

  • Write clear, brief notes

  • Use consistent formats

  • Update notes frequently

46. Emergency Evacuation Planning

  • Know exit points

  • Understand assigned roles

  • Use headcounts and roll calls

47. Fire Drill Participation

  • Follow procedures seriously

  • Log participation and feedback

  • Suggest improvements

48. Hazard Identification

  • Recognize fire, chemical, electrical, and mechanical hazards

  • Document and report potential dangers

49. Basic First Aid Awareness

  • Control bleeding

  • Perform CPR basics

  • Use an AED (Automated External Defibrillator)

50. Medical Emergency Response

  • Call for help

  • Provide reassurance

  • Protect the scene

💻 TECHNOLOGY IN SECURITY

51. Introduction to Security Technologies

  • Overview of alarms, cameras, and access cards
  • Understand hardware basics

52. Using a Security Management System

  • Logging shifts
  • Monitoring alerts
  • Reviewing logs

53. Time and Attendance Tracking

  • Badge-in/badge-out systems
  • Guard tour verification

54. Two-Way Radio Usage

  • Codes and signals
  • Clear communication techniques

55. Computer-Based Reporting Tools

  • Digital incident forms
  • Online incident logs
  • Report backup protocols

🧠 BEHAVIOR & DECISION-MAKING

56. Situational Awareness

  • Scan the surroundings continuously
  • Anticipate actions and reactions

57. Critical Thinking in Emergencies

  • Stay calm
  • Analyze options
  • Make quick decisions

58. De-escalation Techniques

  • Verbal techniques to calm conflict
  • Maintain distance
  • Offer solutions

59. Handling Aggressive Individuals

  • Do not argue
  • Avoid physical contact
  • Use authority calmly

60. Personal Safety Awareness

  • Don’t take unnecessary risks
  • Watch surroundings
  • Keep backup informed

🗣 COMMUNICATION SKILLS

61. Professional Communication

  • Use respectful language
  • Stay calm under pressure

62. Body Language Awareness

  • Stand confidently
  • Use neutral gestures

63. Interacting with the Public

  • Provide directions
  • Answer questions
  • Remain friendly but professional

64. Handling Complaints

  • Listen fully
  • Don’t take things personally
  • Resolve within your scope

📚 LEGAL KNOWLEDGE & AUTHORITY

65. Understanding Local Laws

  • Know the laws affecting private security
  • Stay updated with changes

66. Citizen’s Arrest Procedures

  • When it’s legally allowed
  • Use minimal force

67. Security Guard’s Authority Limits

  • Know what you can’t do
  • Do not impersonate law enforcement

68. Evidence Collection and Chain of Custody

  • Properly tag and secure evidence
  • Record every handover

69. Privacy and Confidentiality

  • Avoid gossip
  • Secure reports and videos

🏢 BUILDING & ASSET SECURITY

70. Access Point Control

  • Monitor entrances and exits
  • Validate identity and authorization

71. Key and Lock Management

  • Record key assignments
  • Report missing keys

72. Security Lighting

  • Check lighting schedules
  • Report broken lights

73. Parking Lot Security

  • Patrol lots
  • Watch for vehicle damage or theft

74. Handling Deliveries

  • Verify the delivery person’s identity
  • Confirm documentation

🚚 VEHICLE & TRAFFIC CONTROL

75. Gatehouse Duties

  • Log in/out of vehicles
  • Verify permits

76. Vehicle Searches

  • Get consent or authority
  • Be professional and respectful

77. Directing Traffic

  • Use hand signals and tools
  • Wear high-visibility vests

🧨 THREAT AWARENESS & EMERGENCIES

78. Workplace Violence Awareness

  • Spot warning signs
  • Report early

79. Terrorism Awareness

  • Recognize suspicious behavior
  • Follow reporting protocols

80. Suspicious Packages

  • Don’t touch it
  • Evacuate and call authorities

📉 INCIDENT RESPONSE & INVESTIGATION

81. Incident Scene Protection

  • Secure the perimeter
  • Don’t disturb the evidence

82. Interviewing Witnesses

  • Ask open-ended questions
  • Take detailed notes

83. Conducting Preliminary Investigations

  • Record the sequence of events
  • Preserve all available evidence

🌐 SECURITY IN SPECIAL ENVIRONMENTS

84. Retail Security

  • Watch for shoplifting
  • Provide good customer service

85. Hospital Security

  • Respond to medical codes
  • Maintain calm environments

86. School Campus Security

  • Know lockdown procedures
  • Build trust with students

87. Industrial Site Security

  • Monitor safety protocols
  • Enforce PPE rules

⚖️ ETHICS & PUBLIC RELATIONS

88. Bias-Free Policing

  • Treat all individuals equally
  • Avoid stereotypes

89. Maintaining Professional Image

  • Be punctual
  • Maintain grooming standards

90. Handling Media Requests

  • Refer to company policy
  • Never speculate

🎓 CAREER DEVELOPMENT & TRAINING

91. Continuing Education

  • Attend workshops
  • Enroll in refresher security guard training

92. Online Security Guard Courses

  • Flexible learning
  • Meet regulatory renewal requirements

93. Certifications and Licenses

  • Renew before expiration
  • Meet physical and legal criteria

🧩 SPECIALIZED SECURITY OPERATIONS

94. VIP/Executive Protection

  • Planning
  • Close monitoring

95. Event Security

  • Crowd flow
  • Entry point checks

96. Disaster Response Team Roles

  • Aid coordination
  • Support first responders

💼 EMPLOYER EXPECTATIONS & TEAMWORK

97. Following Company Policy

  • Read the handbook
  • Ask for clarification

98. Working with Law Enforcement

  • Stay cooperative
  • Share information responsibly

99. Supporting Fellow Guards

  • Cover shifts
  • Communicate clearly

100. Review and Evaluation

  • Accept feedback
  • Continuously improve

This completes the 100-topic free online security officer training, ideal for beginners or professionals seeking advancement via a security guard course online or in-person academy formats.

Visit our free security officer training

how to prepare for security guard interview.

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how to prepare for security guard interview.

An interview is a questioning and answering session, in addition, It is the most important conversation between interviewer and interviewee where the questions are asked and the answer is given.

The interviewer asks questions, and candidates respond usually the information transfer from the interviewee to the interviewer.

If you have chosen the security guard or officer for your career you need to face the interview to become the security guards and officers.

Wining the interview depends on the level of your preparation before you attend the interview.

In this post, I give you some guidelines which would help you to figure out how to prepare for a security guard interview and make sure you follow the proper guidelines to be ready for the security guard interview.

In the security guard interview just like the other jobs, you should impress and convince the interviewers that you have the skills and abilities to perform tasks as per the job requires.

Hereby I have provided some tips that help you to impress the interviewers in the security guard interview.

1. Your dress up

Although security officers carry out the most important task in an organization many people think the security job is not professional work.

Today in the competitive world’s job market, security job also not easy to get for the individual without checking their skills and experience by the interviewer.

Deportment is another job a security guard has to always maintain at a high level. The clean, neat and ironed dress is an element of the deportment, therefore, attending in the interview, it is a great idea to dress up appropriately because the interviewer thinks you would follow the same thing after joining his/her company.

If you show up casually dress while in a security guard interview it can be a red flag, the reason is that you are not allowed to perform security tasks in any types of the dress instead of the company uniform.

What are interviewers notice first?

I asked many HR managers of the security companies and recruitment companies who have been actively involving in recruiting security personnel in Dubai. Usually, the first thing they notice about you is how you look.

In another word, an interview is a formal event so you have to demonstrate the impression you are prepared and come for the interview. While you attend the interview in casually dress the interviewer will not tell anything or any comment on your dress but in their mind, they will devalue your ability to perform the job.

The security guard judge by their dress, posture, how they behave and how they conduct. Security guard plays a role in enforcing the rule and regulation in the company and they are considered as an authority.

You should look like an authority by dressing yourself while attending the interview. If you are men please always make a plan to wear at least formal neatly ironed dress shirt, tie, and a suit. If you are women please attend the interview in a professional wardrobe.

2. Demeanour and professionalism

The position of a Security Officer always includes interaction with various kinds of people such as people with good/ bad behavior, children, disable, minority and people with special needs.

When you dealing with the public you must interact politely, courteously and professionally. When attending the interview, make sure you reflect a similar attitude with the interviewer.

Ask the permission before entering the interview room or hall; greet the interviewer with a smile, don’t sit unless they allowed you to take a chair, these activities can go a long way in helping to establish your demeanour to the interviewers.

3. Answering the interview questions

The interviewer wants to know what you did in the past about the specific role, duty, and responsibility as a security guard. While the specific questions ask don’t give the answer in a generic way or as like you read.

For example:– how to control the access in a building? Don’t start to answer something like this “access control means controlling the movement of the people, vehicles, and material when enter and exit the site”.

Here is the sample answer “ while I was working as a security guard in Nusantara security company. I had to do many things for access control such as checking the visitor ID, inspecting the vehicle, recording the entry and egress of the people, vehicles, and material when entering and exiting from my site”.

By telling your direct real experience as a story, you will be able to get the full attention of the interviewer and now you are guiding the interviewer to ask the question from your real experiences.

4. Your Resume

Even though the job advertising did not ask you to send or carry the resume make sure you come to attend the interview with a professional resume.

The security guards or officers should prepare and have a plan to deal with unexpected events. If you attend the interview with a professional CV or resume it displays that you have a plan and prepared in advance to deal with an unexpected event.

In the resume, include your experiences related to the security job or the job which are similar in nature just like police or military.

5. Salary negotiation

The salary negotiation with the employer is a harder part of the interview. Before the interview, you should know the salary of the other security officers in many companies in the security industry.

My suggestion is that, If the range of the salary is below your expectation then don’t apply unless you desperately need the job. If the salary is your expectation then you can negotiate for a higher salary with the employer.

always remembers that negotiation is a two-way street. You should tell the interviewer what higher value you can bring to the company which deserves higher pay. Identify your higher-value tasks and your qualities which brings into the security company that justifies a higher salary.

final thoughts;

When you apply for any positions in the security company should face the interview. The interview is the most important part of starting your career because the interviewer provides the job opportunity in their organization. So, don’t take the interview in the easiest way. The key to success in the interview is the preparation that’s why always follow the above tips to prepare for the security guard interview.

More topics from us;

How to check Qatar visa online easily?

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How to check Qatar visa online easily?

Qatar is the smallest country in the pan Arabia region and one of the richest country in the world.

Although Qatar is tiny in the size it is second after UAE which has a large group of migrant workforce compare to the other countries in the GCC (Gulf Co-operation Council).

Since the country heavily dependent on migrant workers the 87% of the total population of Qatar are foreigners. Non-Arab foreigners make up the vast majority of Qatar’s population; Indians, Nepalis, Filipinos, Bangladeshis, Sri Lankans and Pakistanis among many other nationalities.

The Qatari government has been accelerating the digital government initiatives to makes the government’s services more efficient, effective, accessible and customer-focused.

The progress on innovating of digital government’s services makes the Qatari government served-better individuals and businesses. Qatar has created efficiency in government administration and develope a more open government initiative with implementing the online system for many of the government services.

As the Qatar government expedite digital government concept as a part of it. You can check online the following things within a minutes.

The services you can check online by entering your application number or passport number;
  1. Qatar Visa Approval Tracking,
  2. Qatar Visa Enquiry & Printing,
  3. RP Application Tracking & Printing,
  4. RP Renewal Tracking,
  5. Official Documents,
  6. Traffic Violations,
  7. Traffic report,
  8. Exit Permit Application Form,
  9. Exit Permit Inquiry,
  10. Metrash Services,
  11. The Airport entry permit application status
  12. Inquiry on Company’s ID Particulars and
  13. Application issued by Immigration and other electronic services

If you want to check these above services here is the link to refer the ministry of the interior website. Click here

qatar visa checkingWhen you redirected to the ministry of the interior site click on the “inquiry services”

Then on the left of the site as like below image click on Qatar visa or “visa services”

qatar visa checking

From the visa inquiry option, there are four services you can use just click as per your need.

  1. visa approval tracking
  2. visa inquiry and printing
  3. Visit visa extension.
  4. Tracking visa application status

qatar visa checking

⊗ For visa approval and tracking you have to enter the following
  • The Qatar visa application number
  • Choose the Visa types (residency or visit)
  • Application date or QID Sponsor / Person in charge
  • choose a Nationality from the drop-down menu.
  • type the captcha number and submit.

Qatari visa final

⊕ For Visa Inquiry & Printing enter
  • either visa number or passport number
  • and choose the nationality and
  • type the captcha number then submit.

visa inquiry and printing

⊕ For Visa Extension checking enter;
  • visa number or passport number
  • choose the nationality and
  • the captcha number then submit.

visa extension services

The additional service on the website you can track your visa application status on the Qatari visa center. When you click the Qatari visa application status the new window tap would open.

Then enter your passport number and the visa number at last checkbox I am not a robot box and click on the submit button.

The whole process of Qatar visa checking is handy and it takes just 2 minutes. Most of the people use these services to check the Qatar visa that’s why I also recommend you to check your Qatari Visa as my tutorial and remove your doubt from your mind.

If you have any question please feel free to comment below or contact us thank you.

All time Top 10 Security companies in the world

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All time Top 10 Security companies in the world

Top 10 Security companies in the world are multinational security firms provide a wide range of services, catering to both private and public clients. These companies specialize in delivering armed and unarmed guard services alongside expert security solutions tailored to diverse needs.

The private security industry is experiencing rapid growth worldwide, driven by the increasing need to address complex and challenging security scenarios. These firms play a pivotal role in ensuring the safety of individuals, their properties, and their information in today’s ever-evolving security landscape.

While numerous security companies deliver exceptional services globally, this content focuses on the largest and most corporate-level firms. These companies represent the architectural of professionalism, expertise, and innovation in the private security industry.

Top 10 security companies in the world

1. Allied Universal Security Services

Allied Universal Security Services emerged in 2016 following the merger of AlliedBarton and Universal Services of America. This strategic partnership marked the beginning of a new era for the company, positioning it as a global powerhouse in the security industry.

Today, Allied Universal operates in multiple regions worldwide, including the USA, Europe, North America, Asia, and Australia. With a workforce exceeding 800,000 employees, it is recognized as one of the largest private security firms globally.

In its journey to expand and enhance its capabilities, Allied Universal acquired G4S, one of the leading international security companies. This acquisition allowed the company to extend its global reach and integrate the international operations of G4S under its brand.

Comprehensive Security Services

Allied Universal provides a broad spectrum of security and support services tailored to meet diverse client needs. These include:

  • Man Guarding: Professional on-site security personnel.
  • Integrated Technology: Advanced security solutions combining physical security with cutting-edge technology.
  • Risk Analysis and Consultancy: Expert assessments to identify and mitigate risks.
  • K9 Security: Trained canine units for specialized security tasks.
  • Executive Protection: High-level personal security services for executives and VIPs.
  • Event Security: Security planning and management for events of all sizes.
  • Investigation Services: Detailed investigations into various security matters.
  • Emergency Response: Rapid deployment teams for crises and emergencies.
  • Cash Solutions: Secure cash handling and transportation services.
  • Workforce Solutions: Staffing and workforce management.
  • Janitorial Services: Facility cleaning and maintenance solutions.

Following its merger and the acquisition of G4S, Allied Universal has solidified its position as the biggest security company in the world in terms of manpower, operational capacity, and capital. Its commitment to innovation and excellence continues to set the standard in the security industry.

2. Securitas AB

Founded in 1934 in Helsingborg, Sweden, Securitas AB is headquartered in Stockholm and stands as one of the top 10 security companies in the world. The company has established a significant presence in the global market, operating across North America, Latin America, Asia, and the Middle East.

The Securities AB’s Global Structure and its operations have devided into three primary business segments:

  1. Security Services North America
  2. Security Services Europe
  3. Security Services Ibero-America

With a workforce of approximately 300,000 employees spread across more than 60 countries, Securitas provides comprehensive security solutions tailored to meet diverse client needs.

Securitas AB specializes in a wide range of protection services, including:

  • Alarm and Monitoring Systems: Advanced solutions for real-time security and incident management.
  • Aviation Security: Ensuring the safety and security of airports and aviation facilities.
  • Canine Services: Trained dog units for specialized security tasks.
  • Corporate Investigation: In-depth investigations for businesses to mitigate risks.
  • Executive Protection: Personal security services for high-profile individuals.
  • Security Consulting: Expert guidance to identify and manage potential security threats.
  • Specialized Guarding: Customized guarding solutions tailored to specific industries and needs.
  • Track and Trace Services: Advanced tracking systems for assets and personnel.

3. Amentum

Amentum is one of America’s leading private security and defense contractors, working closely with the U.S. government and various international military forces.

The company specializes in delivering comprehensive defense-related services, including private military professionals, advanced technology for defense equipment, energy solutions, space exploration support, and intelligence collection for military purposes.

Amentum is the largest contractor for the U.S. Department of Defense, providing essential support for securing military facilities both domestically and on missions abroad.

Its expertise and reliability have made it an indispensable partner in ensuring the operational readiness and safety of military operations worldwide.

With a presence in over 80 countries and a workforce of more than 52,000 employees, Amentum has established itself as a key player in the defense and security sector.

Its partnerships with governments across the globe have further strengthened its position as a trusted provider of critical services.

Core Services

  • Aviation Engineering: Maintenance, upgrades, and innovation for military aircraft.
  • Land Vehicles and Defense Equipment: Development and management of ground-based military assets.
  • Naval Engineering: Comprehensive support for naval fleets and systems.
  • Global Logistics and Supply Chain Management: Efficient and reliable management of resources across the globe.
  • Data Analysis and Cybersecurity: Advanced solutions to protect sensitive information and counter cyber threats.
  • Sustainable Energy Development: Innovative energy solutions tailored for military and governmental use.
  • And More: Amentum continues to expand its capabilities, meeting diverse defense and security needs.

4. ADT Inc:

With over 150 years of experience, ADT Inc is a trusted name in security system technology, distribution, and services.

The company has built a strong global reputation for providing innovative security solutions for homes, businesses, and public properties.

Previously known as ADT, the company evolved into ADT Inc following strategic mergers with other security service providers across the United States and Canada.

This transformation solidified its position as a leading provider of high-tech security systems, serving a broad customer base with cutting-edge solutions.

ADT Inc has a strong presence worldwide, with:

  • 8 million customers served globally.
  • 20,000 employees operating from 300 locations around the world.

Comprehensive Security Solutions

ADT Inc specializes in a range of security and safety services, including:

  • Security Cameras: Advanced surveillance systems for residential and commercial properties.
  • Alarm Systems: Reliable intrusion detection systems for enhanced safety.
  • Life Safety Detectors: Devices for smoke, carbon monoxide, and other hazard detection.
  • Electronic Security: Comprehensive electronic systems for secured access and monitoring.
  • Fire Protection: Fire detection and suppression systems tailored for homes and businesses.
  • Office Solutions: Security systems designed to meet the unique needs of office spaces

5. GardaWorld

GardaWorld is a Canadian-based security company headquartered in Montreal, Canada. Known for its exceptional business solutions and security services, the company serves over 1,000 clients worldwide. Its reputation for reliability and expertise has made it a trusted partner for organizations operating in high-threat and complex environments.

With a diverse workforce of over 62,000 employees from various nationalities, GardaWorld operates on a global scale. The company has a strong presence in the United States, the Middle East, and other regions, with key offices, including one in Dubai.

Comprehensive Security Services

GardaWorld offers a wide range of security and business solutions designed to address the unique challenges faced by its clients. Key services include:

  • Man Guarding: Professional security personnel for on-site protection.
  • Armed Guard Services: Specialized armed security for high-risk environments.
  • Crisis Management: Expert guidance and support during emergencies.
  • Aviation Safety: Comprehensive security for airlines and airport facilities.
  • Crowd Management: Planning and implementation of strategies for public safety during events.
  • Intelligence Monitoring: Advanced tools and strategies for threat detection and analysis.
  • Cash Management: Secure transportation, handling, and management of cash and valuables.

6. Control Risks:

Control Risks is a privately held company headquartered in London, specializing in risk consultancy.

The company excels in addressing politically integrated security risks for governments and private organizations operating in complex and hostile environments.

With a global reputation, it has assisted some of the world’s most prominent organizations in navigating uncertainties and managing risks effectively.

Control Risks operates across five continents, with a presence in 40 offices worldwide. The company provides tailored risk management solutions, combining deep political and economic insights with practical expertise to address the needs of governments, multinational corporations, and private organizations.

Originally focused on political consultancy services for governments, Control Risks has expanded its offerings to include comprehensive business risk management services. Its expertise spans risk analysis, crisis management, and advisory services, making it a trusted partner for organizations globally.

Control Risks offers a wide range of specialized services, including:

  • Security Risk Management: Identifying and mitigating security risks in volatile environments.
  • Operational and Protective Security: Protecting personnel, assets, and operations in challenging conditions.
  • Organizational Resilience: Building robust systems to withstand disruptions.
  • Crisis Response: Immediate support and solutions during critical incidents.
  • Digital Risks: Protecting against cyber threats and managing digital vulnerabilities.
  • Discovery + Data Insights: Leveraging data for informed decision-making.
  • Embedded Consulting Services: On-the-ground expert support for ongoing risk management.
  • Ethics, Compliance, and Governance: Ensuring adherence to ethical standards and regulatory requirements.
  • Forensic Services: Investigating and resolving financial and legal risks.
  • ESG and Sustainable Business: Helping organizations align with environmental, social, and governance standards.
  • M&A and Investment-Related Services: Supporting mergers, acquisitions, and investment strategies.
  • Political and Country Risk: In-depth analysis and monitoring of political and economic risks.
  • Training and Development Solutions: Preparing teams to manage risks effectively.

7. The Brink’s Company

The Brink’s Company is an American security services provider headquartered near Richmond, Virginia, USA. Over the years, the company has evolved from offering home security solutions to specializing in the secure transportation and protection of valuable assets and goods.

As an international private security services provider, Brink’s has a business footprint spanning over 100 countries and employs approximately 70,000 people.

Its extensive fleet of 15,000 vehicles, many of which are bullet-resistant, sets it apart as one of the most recognized security companies in the world.

Core Services

Brink’s offers a wide range of specialized services tailored to meet the needs of its global clientele. These include:

  • Logistics: Secure transportation and handling of high-value goods and sensitive materials.
  • Cash Management: Comprehensive solutions for cash handling, including collection, counting, and storage.
  • Computer Safety: Safeguarding digital assets and critical IT infrastructure.
  • Secure Payment Solutions: Facilitating safe and reliable payment processes.
  • Airport Guarding Services: Providing security for airports in numerous countries, ensuring the safety of passengers, cargo, and infrastructure.

8. Booz Allen Hamilton

It was established in 1914 as a U.S. technology consulting company by Edwin G. Booz, James L. Allen, and Carl L. Hamilton. Over the decades, it has transformed into a leading global firm specializing in security, engineering, and management consulting.

The company plays a pivotal role in providing innovative solutions and consultancy services to the U.S. Department of Defense, foreign governments, and various global organizations.

The company has a strong presence not only in the United States but also across the Middle East, Africa, and Southeast Asia.

Core Services

Booz Allen Hamilton offers a wide array of specialized services designed to address the most complex challenges faced by governments and organizations. These include:

  • Artificial Intelligence (AI): Developing AI-powered solutions for advanced decision-making and operations.
  • Innovation: Driving transformative ideas to solve critical challenges.
  • Consulting: Offering expert guidance on strategy, technology, and management.
  • Cybersecurity: Protecting critical infrastructure and data from digital threats.
  • Digital Solutions: Enabling organizations to thrive in the digital age through innovative technologies.
  • Engineering: Delivering world-class engineering solutions for complex systems.
  • Intelligence: Providing insights and strategies to enhance national and organizational security.

9. CACI International 

CACI International was founded in 1972 in Santa Monica, California. Over the years, it has become a trusted provider of information solutions for the U.S. government, with a strong focus on defense-related departments and federal civilian customers.

CACI plays a pivotal role in transforming intelligence and delivering cutting-edge solutions for national defense.

Its work encompasses military technology, hardware, and IT services, making it one of the most admired companies in the defense and information technology sectors.

With a global team of nearly 20,000 employees, CACI offers dynamic career opportunities, particularly for military veterans of the U.S.

Core Services

CACI International specializes in a broad range of services that address the complex needs of its government and defense clients:

  • C3I (Command, Control, Communications, and Intelligence): Integrating advanced technologies to enhance decision-making and operational efficiency.
  • Cybersecurity: Protecting critical systems and data from evolving digital threats.
  • Digital Solutions: Providing innovative technology solutions for modern challenges.
  • Enterprise IT: Comprehensive IT services for infrastructure management and optimization.
  • Mission and Engineering Support: Tailored solutions for defense and federal operations.
  • Space: Advancing capabilities for space exploration, defense, and communication.

10. ICTS International N.V.

ICTS International N.V. is a Dutch-based international security company established in 1982. The company provides a wide range of services across the security spectrum, catering to both aviation and general security needs in multiple countries worldwide.

ICTS specializes in the planning, development, and authentication of aviation-related technologies, which form the core of its business operations.

This focus has made ICTS one of the most profitable private security firms globally, recognized for its innovative solutions and industry-leading practices.

The company’s services extend beyond aviation to include general security and consulting services. Its reputation for excellence has made it a trusted partner for governments, corporations, and businesses around the world.

Conclusion;

The Top 10 Security Companies in the world were selected based on several critical criteria, including:

  • Core Capital: Financial strength and resources.
  • Operational Workforce: Size and expertise of the workforce.
  • Global Presence: Number of countries in which the company operates.
  • Operational Complexity: The sophistication of services and products offered.

These companies are not only ranked in top 10 but also have become the best security companies in the world. They have offered outstanding opportunities for career growth and business collaborations. Their contributions to safety and security make them indispensable in today’s complex and rapidly evolving security landscape.

Recommended;

 

Common Cabin Crew Interview Questions and Sampe Answers

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Common Cabin Crew Interview Questions and Sampe Answers

The set of cabin crew interview questions and answers provided here helps you prepare for air hostess and flight attendant interviews, applicable to various airlines worldwide.

Cabin Crew Responsibilities

Cabin crew members, also known as flight attendants, are employed by airline companies. Their primary role is to ensure passenger safety and comfort throughout the flight. Key responsibilities include:

  • Providing excellent customer service by assisting passengers and resolving issues.
  • Following safety and security procedures.
  • Learning professional customer service skills to enhance the passenger experience.

All airline companies train new cabin crew on safety, security, and customer service before allowing them to work on aircraft.

Cabin Crew Selection Process

The selection process for cabin crew positions is more extensive than other jobs, often taking 1-2 weeks. While recruitment procedures vary across airlines, the general steps include:

1. Application

Candidates apply online or offline. After evaluation, shortlisted applicants are invited to the next stage.

2. Assessment

Candidates are invited to an assessment center where they give a short presentation and participate in group activities. This stage allows recruiters to gauge candidates’ confidence, communication, and teamwork skills.

Preparation Tip: Plan and rehearse your self-introduction in advance to make a positive first impression.

3. Written Test

Most airlines ask for multiple-choice tests on mathematics and general knowledge, with a typical passing mark of 70%.

4. Interview

This is the most critical stage, where candidates answer questions based on behavior, experience, and skills. Preparation is key to success.

Top Cabin Crew Interview Questions and Answers

1. Tell me about yourself.

This is a common first question. Your response should include your education, experience, and skills.

Sample Answer: “Hello, sir/ma’am. I am Shikka, and I have recently completed my BBA from the SHAN Institute of Technology and Management in Dubai.

I completed a three-month International Air Transport Association (IATA) Cabin Crew training at FlyDubai Institute. During the training, I gained skills in self-defense, swimming, aerobics, water survival, and uniform maintenance.”

2. Why do you want to be an air hostess/cabin crew?

Demonstrate a genuine interest in the job, emphasizing your passion and motivation.

Sample Answer: “I enjoy working with the public and believe I have strong communication and organizational skills. I want to help passengers overcome challenges during their flight while ensuring they have a positive experience.”

3. How would you handle a passenger who refuses to follow instructions during take-off and landing?

This question evaluates your conflict resolution skills and ability to remain calm under pressure.

Sample Answer: “I would calmly repeat the instructions to ensure the passenger understands. If they continue to refuse, I will inform another cabin crew member for support. As a last resort, I would inform the captain to address the issue.”

4. What would you do if a passenger panicked during take-off or landing?

This question tests your customer service and problem-solving skills.

Sample Answer: “I would first check if the passenger is feeling unwell and provide assistance if needed. Then, I would reassure them that anxiety is common and offer tips to stay calm.”

5. What is your role in an emergency?

This assesses your leadership and decision-making abilities during high-pressure situations.

Sample Answer: “In an emergency, I would stay calm and guide passengers through safety procedures. I would ensure my oxygen mask is on before assisting others and double-check the exit doors. My focus would be to keep passengers as calm as possible.”

6. Are you willing to relocate?

This question evaluates your flexibility and commitment.

Sample Answer: “Yes, I am excited about the opportunity to relocate as it allows me to explore new cultures and grow professionally.”

7. What are your customer service strengths?

Demonstrate your ability to enhance passenger experiences.

Sample Answer: “I excel at creating a positive environment, meeting passengers’ expectations, and solving their concerns efficiently. My adaptability helps me deliver exceptional service.”

8. How do you adjust to new environments?

Showcase your adaptability and openness to change.

Sample Answer: “I am flexible and can quickly adapt to changes in flight schedules, overnight stays, and cultural differences. I enjoy discovering new places and embracing local traditions.”

9. What do you find most challenging about teamwork?

This evaluates your interpersonal skills and ability to collaborate effectively.

Sample Answer: “I find it challenging when a team member is uncooperative. However, I address this by understanding their perspective and finding ways to work collaboratively.”

10. How do you resolve conflicts with co-workers?

This highlights your conflict resolution skills.

Sample Answer: “If the conflict is due to miscommunication, I would address it openly and apologize if necessary. If the issue is on their part, I would calmly explain the situation and encourage teamwork.”

11. Why do you want to work for our airline?

This question tests your knowledge about the company.

Sample Answer: “Etihad Airways has achieved remarkable growth since its founding in 2003. As the UAE’s national carrier, it serves destinations in 78 countries with an impressive fleet. Your commitment to excellence aligns with my professional goals.”

12. What are the duties of a cabin crew member?

Explain your understanding of the role.

Sample Answer: “Cabin crew duties include welcoming passengers, ensuring safety procedures are followed, providing first aid, serving meals, and maintaining cleanliness before and after the flight.”

13. What are your strengths?

Highlight qualities relevant to the job.

Sample Answer: “My strengths include adaptability, quick learning, and a positive attitude. I am dedicated to completing tasks efficiently and enjoy working with diverse cultures.”

14. What are your weaknesses?

Turn a potential weakness into a learning opportunity.

Sample Answer: “I sometimes trust people too easily. However, I am working on analyzing situations better before forming opinions.”

15. Do you have any questions for us?

Asking thoughtful questions shows your interest in the position.

Sample Answer: “What are the most challenging aspects of this role? How does your airline differentiate itself from competitors?”

Conclusion

The cabin crew interview process is rigorous, but preparation is key. Practice these sample questions and answers to increase your confidence and improve your chances of landing your dream job as a cabin crew member.

Top 10 Security Companies in Macau | Guard Jobs & Salaries

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Top 10 Security Companies in Macau | Guard Jobs & Salaries

Macau is home to numerous local and multinational security companies in Macau that provide professional security services to casinos, hotels, bars, and other institutions. These companies offer both physical security personnel and advanced security systems to ensure safety in the city’s high-risk areas.

Known as the “Las Vegas of Asia,” Macau attracts some of the world’s wealthiest individuals each year, drawn by its renowned casino gambling scene.

To ensure the safety of visitors and patrons, casinos and hotels employ robust security measures, including professional security guards, often referred to as “bouncers.”

These security personnel are responsible for maintaining order, enforcing rules, and handling conflicts that may arise due to alcohol consumption or disputes over gambling losses.

Roles of Security Companies in Macau

Security companies in Macau provide physical security guards and advanced security systems to casinos, hotels, bars, and other institutions. Security personnel in Macau are typically hired in two ways:

  1. Direct Hiring by Casinos and Hotels: High-end hotels and casinos often hire security guards directly through their HR or security departments. They handle recruitment, training, and deployment based on their specific needs.
  2. Contracting Security Service Providers: Private security companies in Macau recruit, train, and deploy guards according to client requirements, sharing responsibilities such as insurance coverage and management costs.

Requirements to Work as a Security Guard in Macau

To work as a security guard in Macau, candidates must meet the following criteria:

  • Health: Physically and mentally fit.
  • Height: Minimum 5.7 feet for direct hires; 5.8 feet for security companies.
  • Weight: Minimum 70 kg for guards; 75 kg or more for bouncers.
  • Age: Typically between 22 and 35 years (some companies accept candidates up to 40).
  • Language: Fluency in English is required; Mandarin, Cantonese, or other languages are a plus.
  • Background: At least 2 years of experience in the military, police, or security forces.
  • Training: Martial arts certifications (e.g., black belt) are preferred.
  • Experience: Prior experience in hotels or casinos is advantageous.
  • Education: Minimum school-leaving certificate.
  • Documents: Valid passport (at least 2 years), and police clearance report.

Security Guard Salaries in Macau

There is no standardized law governing security guard salaries, so compensation varies by company. However, salaries generally do not fall below Macau’s minimum wage.

  • Monthly Minimum: 5,500 MOP (~$680)
  • Average: 7,000 MOP (~$869)
  • High: 11,000 MOP (~$1,370)

Top 10 Security Companies in Macau

Here are the leading security companies in Macau, known for their professionalism and reliability:

1. G4S Security

G4S is one of the largest multinational security companies in the world, operating in over 90 countries. In Macau, it operates under the name G4S Secure Solutions (Macau) Limited and has been providing security services for over 38 years.

  • Services:
    • Manned guarding (security personnel for casinos, hotels, and events).
    • Cash-in-transit services (secure transportation of cash and valuables).
    • ATM management and maintenance.
    • Installation and maintenance of electronic security systems (CCTV, access control, etc.).
  • Unique Features:
    • Known for its global reputation and high standards of professionalism.
    • Provides integrated security solutions tailored to Macau’s casino and hospitality industry.

2. Global Security Ltd

Founded in 2012, Global Security Ltd has quickly established itself as a reliable security provider in Macau. The company employs a diverse team, including veterans from military and police backgrounds.

  • Services:
    • Event security management (concerts, exhibitions, and large-scale events).
    • Manned guarding for casinos, hotels, and retail establishments.
    • VIP and executive protection services.
    • Cash security solutions for businesses.
  • Unique Features:
    • Focuses on hiring experienced professionals from countries like Nepal, the Philippines, Myanmar, Thailand, and India.
    • Known for its adaptability and ability to handle high-risk security scenarios.

3. Guard Force Security

A British-based security company, Guard Force has been operating in Macau since 1990. It is one of the most trusted names in the region, serving government departments, banks, and leading corporations.

  • Services:
    • Cash-in-transit services with a fleet of armored vehicles.
    • Manned guarding for casinos, hotels, and retail outlets.
    • Integrated security systems (CCTV, alarms, and access control).
  • Unique Features:
    • Operates over 20 armored vehicles and employs more than 600 security personnel in Macau.
    • Known for its reliability and long-standing relationships with high-profile clients.

4. SEMAC Security Services

SEMAC is a leading local security company in Macau, known for hiring residents and mainland Chinese nationals. It has a strong presence in public facility security.

  • Services:
    • Manned guarding for government buildings, public facilities, and private properties.
    • Event security and crowd control.
    • Risk assessment and consultation.
  • Unique Features:
    • Focuses on community employment and training local talent.
    • Provides military veterans as security personnel, ensuring high levels of discipline and expertise.

5. Securitas Services

Securitas is a European-based global security giant with a strong presence in Macau. The company is known for its advanced security solutions and professionalism.

  • Services:
    • Manned guarding for casinos, hotels, and corporate offices.
    • Specialized security services (VIP protection, event security).
    • Electronic security systems (CCTV, alarms, and access control).
  • Unique Features:
    • Offers cutting-edge technology combined with human expertise.
    • Known for its high standards and international reputation.

 6. Winnerway Security Guard Company Limited

 Winnerway is a local security company with a joint venture with Hong Kong’s Savills Guardian Group. It has a strong presence in both Macau and Hong Kong.

  • Services:
    • Bank security and cash handling.
    • Contract security guards for campuses, healthcare facilities, and construction sites.
    • Mobile patrol services and traffic management.
    • Risk management and consultation.
  • Unique Features:
    • Known for its diverse range of services and ability to cater to niche security needs.
    • Employs a large workforce to meet the demands of its clients.

7. Hang Son Security Services

 Hang Son Security is part of the Fulun Group, a conglomerate with interests in real estate, hospitality, and property management. The company has nearly 20 years of experience in the security industry.

  • Services:
    • Security and management services for government agencies and large construction sites.
    • Event security for concerts, shows, and exhibitions.
    • VIP protection and executive security.
  • Unique Features:
    • Leverages the resources and network of the Fulun Group.
    • Known for its large workforce (over 1,400 employees) and ability to handle complex security operations.

8. Chong Hap Group

Chong Hap Group is a locally held company that provides both security and cleaning services. It has a strong reputation in Macau and mainland China.

  • Services:
    • Manned guarding for government and private properties.
    • General cleaning and facility management services.
  • Unique Features:
    • Employs a large workforce (1,000–5,000 staff) across Macau and mainland China.
    • Known for its competitive salaries and overtime opportunities.

9. Omnirisc

Omnirisc is a local private security firm that focuses on providing safety and peace of mind to its clients. While not as well-known as some international firms, it has a strong track record in Macau.

  • Services:
    • Licensed manned guarding services.
    • Crowd control and event security.
    • Executive protection and traffic management.
    • Risk consultation and security management.
  • Unique Features:
    • Known for its personalized approach and attention to detail.
    • Offers a wide range of services tailored to the needs of Macau’s unique environment.

 10. Southern Security Services

Southern Security Services specializes in electronic security systems and has been a leader in this sector in Macau for many years.

  • Services:
    • Installation and maintenance of intrusion and fire alarm systems.
    • Access control and automated gate systems.
    • CCTV surveillance and monitoring.
    • Locksmith and key-cutting services.
  • Unique Features:
    • Focuses on technology-driven security solutions.
    • Known for its expertise in electronic security and ability to integrate systems for maximum efficiency.

Conclusion:

With its thriving casino and tourism industry, the demand for security companies in Macau continues to grow. Professional security services are essential to maintain safety in this dynamic city.

Whether you are a business seeking security services or an aspiring Macau security guard, the industry offers promising opportunities for career growth and financial stability.

Security guard pretest questions for all

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Security guard pretest questions for all

This security guard pretest questions will start you thinking about the information associated with several topics that have discussed in course.

The main goal of the security guard pretest is to see how much you have learned about security-related matters before starting security guard training.

Write “T” for True or “F” for False after each of these statements.

Duties And Responsibilities
  1. It’s allowed for you to talk to the media “confidentially”. ___
  2. you may need to ask an individual whose first language isn’t English to talk slower so you can understand them. ___
  3. Alzheimer’s disease is part of a group of mental illnesses called mood disorders. ___
  4.  When helping a blind person down the stairs, stay one step ahead of them. ___
  5. you should ignore their behaviour If someone reacts to you in a defensive way. ___
  6. To stereotype someone is to behave toward that person in a way that the person finds offensive. ___
  7. If a person is hallucinating, it is helpful to pretend that you can sense the same thing.
  8. An expressive crowd has a leader and organize by the plan. ___
  9. Never attempt to control a hostile crowd on your own. ___
  10. Part of active listening is restating what the person has said in your own words. ___
  11. A supporting position is facing the person at an arm’s length distance. ___
  12. Open-ended questions are used when you want specific information. ___
  13. If a person is angry, it’s important not to lose eye contact with them. ___
  14. If you must cross a picket line, keep vehicle windows up and doors locked. ___
  15. Always help a person who looks like they need it. ___

Professionalism and Public Relations

  1. Keeping secret things secret is an important part of security work. ___
  2. All security guards do patrols. ___
  3. patrol and report are security guard main duties. ___
  4. In emergencies, security guards may be asked to help police. ___
  5. Another part of the security guard’s duty is to protect the information. ___
  6. standard operating procedures give details such as who to call if there is an emergency. ___

Access Control Alarm System

  1. The medium level of access control uses at the shopping mall. ___
  2. A gate is a method of access control at the perimeter of a property. ___
  3. A proximity card is swiped on a reader to enter a locked building. ___
  4. Fingerprints cannot be used for biometric identification. ___
  5. Alarm systems can be used to warn people of changes in humidity. ___
  6. The three components of an alarm system are the sensor,  transmitter and control panel. ___
  7.  A magnetic sensor is activated by heat increase. ___
  8. Two main reasons for false alarms are a mechanical malfunction and electrical problems. ___
  9.  You must fill out a complete report after responding to a false alarm. ___
Types Of Fire
  1. To put out a fire involving rubber, throw water on it. ___
  2. Fires need fuel, heat and carbon dioxide. ___
  3. The first thing you should do if you detect a fire is calling your supervisor. ___
  4. Some substances such as oily rags can start on fire on their own. ___
  5. One way to put out a fire is to lower the temperature. ___
  6. Smoke can cause you to lose muscle control. ___
  7. Poor housekeeping is a major cause of fires. ___
  8. You should walk, staying close to walls, in smoke-filled rooms. ___
  9. Class C fires involve flammable liquids such as oil. ___
  10. When using a fire extinguisher, sweep from side to side while aiming at the base of the fire. ___

The Security Guard and Legal System

  1. Security guards have almost the same legal powers as police. ___
  2. you have the right to enter a tenant’s apartment if the tenant has been given 12 hours’ notice. ___
  3. you are justified in using force to stop an assault. ___
  4.  causing a disturbance is an indictable offence. ___
  5. After you arrest someone, you must tell them the reason for the arrest. ___
  6. Trespassing is included under Mischief in the Criminal Code. ___
  7. You may routinely search employees at the client’s request. ___

Notebook taking

  1. The notes from your notebook could be used as evidence in court. ___
  2. You should use a pen to write your notes. ___
  3. Your opinion about an event is important when you write a report. ___
  4. 1700 hours means the same as 7:00 p.m. ___
  5. The words “Bravo” and “Dog” are used to make the letters  B and D easier to understand over the telephone or radio. ___
  6. An incident report should include information about who, what, when, where, why, and how an event happened. ___
  7.  After a theft, you should fill out an incident report. ___
  8.  The most reliable evidence is circumstantial evidence. ___
  9. Photographs are examples of direct evidence. ___
  10. After a crime, you should secure the area. ___
  11. You should read from your notes whenever you need to answer questions in court. ___

General patrol tactics and practice

  1. When your flashlight is turned on, you should hold it close to your body. ___
  2. One purpose of a patrol is to look for machinery that is not working properly. ___
  3. Patrols can do in a vehicle, bicycle or on foot. ___
  4. Sometimes, it is okay to complete only half of a patrol before returning to your station. ___
  5. When patrolling a building you should start at the bottom floor and work your way up. ___
  6. At the night time patrol, you should walk quickly near the windows and glass doors. ___
  7. A Security guard should arrest intruder immediately when he sees it. ___
  8. Associating new information with something you already know will help you remember. ___
  9. Your ears or hearing is your most important sense to use when on patrol. ___

These above security guard pretest questions‘ answers are not provided here because you would learn everything when you go through all the lessons. Just think true or false statement on your mind.

Traffic control Basic security guard training

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Traffic control Basic security guard training

Basic security guard training Unit 5 Lesson (E)

Controlling the traffic can be part of your duty. The security guard protects private property. So, you have the same authority to control the traffic as the owner only on your site. But, you are not authorized to direct traffic in a public place such as highway.

However, your training and uniform make likely the police ask you to direct the traffic in case of emergency despite the public place such as roadways, etc. The law authorizes the security guard to help police in an emergency. But before leaving your post for the traffic control in the request of the police officer, let your supervisor know about it.

PRINCIPLES OF TRAFFIC CONTROL

  1. Maintaining professional deportment;
  2. Maintain the safety of those persons subject to traffic control
  3. Maintaining personal safety.

Types of traffic control.

The security guard must be aware of the basic type’s traffic control. A security guard may have to direct one or both types of traffic, on the private property of his or her employer for example;

  1. Pedestrian (Controlling the uninvited people to access the accident scene. You may direct the people to the alternative route)
  2. Vehicle (direct the vehicle for parking or controlling the movement of the vehicle before enter and exit the site)

OBJECTIVES OF TRAFFIC CONTROL

The main goal of traffic control is to prevent the congestion of both vehicles and pedestrians safely and efficiently. The traffic control seems very simple from a general perspective but many variable factors affect safety and execution of your duty such as;

  • Your uniform and equipment,
  • weather condition,
  • The nature and amount of the traffic flow.

When would you be called to direct traffic in the pubic area?

  • Motor vehicle collisions;
  • Fallen electrical wires or tree branches;
  • When directed to do so by police
  • When the malfunction of traffic lights and other systems
  • Fire explosion or other similar emergencies
  • Directed by the client to do so
  • Protecting the crime scene until police arrive
HOW TO BE SAFE WHEN DIRECTING THE TRAFFIC?

Do not take unnecessary risks. For maximum traffic control safety, you must have access to the proper equipment and wear proper clothing. Use of devices such as whistles, illuminated batons, and flashlights. Examine the weather condition and think about how it could impact on controlling the traffic.

In controlling the traffic, you should beware of the followings;

  1. Never assume that an approaching driver has seen you ( In the night time drivers may not see you, although, you are standing in the middle of the road. If you are close to the big vehicle, the driver may have not seen you).
  2. Weather conditions ( Weather condition hampers the visibility of the driver, so be safe, if the weather is rainy, foggy and cloudy, etc.
  3. Your position;
      • Position in the junction is important
      • Be able to monitor traffic in all directions from where you stand;
      • Always be on your guard for those drivers that may not see you.

 HAND SIGNALS WHEN DIRECTING THE TRAFFIC

Normally, nowadays handheld sign uses to direct traffic in an intersection but hand signals also essential for effectively controlling the traffic. As a security guard, you must know the hand gesture commonly used by police, traffic officers and others.

STOPPING SIGNAL
  1. Decide the vehicle you want to stop.
  2. Directly look at the driver and point out him or her with your full arm extended.
  3. Ensure the driver has seen your gesture.
  4. Then raise your hand along with your palm is facing to the drive. Bend your arm marginally at the elbow.
  5. Hold this position until the vehicle has halted.
  6. Keep your arm in position and turn your head to another direction.
  7. Do not lower your arms until all vehicle has stopped.

STARTING SIGNAL
  1. Ensure the intersection is clear and safe.
  2. Place yourself with your side toward the vehicles you need to move.
  3. Look directly to the lead drivers and gesture them with your arm fully stretched.
  4. Ensure the driver has seen your motion. Turn your palm up, twist your arm at the elbow, and swing your hand up from the elbow before your chin, making a semi-circle
  5. Do and repeat it until the traffic starts to move.
  6. When the traffics is moving then drop your hand down.

LEFT TURNS
  1. Stop the vehicles coming from the opposite direction with the stop signal.
  2. Be sure the junction is clear from the other vehicles and pedestrians.
  3. Point the driver who wants to turn with your fully extended arm.
  4. Make sure the driver has seen you. Make a downward swinging movement toward the path you need the driver to go.

RIGHT TURN
  1. You need to give little direction when making the traffic right turn if they are not turning directly into oncoming traffic.
  2. If the heavy vehicle is turning right, you need to stop the driver and let other vehicles pass to another direction.
  3. If the many vehicles turning right you should stop the pedestrian because the traffics flow smoothly.
  4. Make sure the driver has noticed you before making a gesture to turn right and then make a downward swinging motion to the driver’s right.

HOW DO I DEAL WITH EMERGENCY VEHICLES IN TRAFFIC CONTROL AREA?

  1. Emergency vehicles have the right of way.
  2. Stop all vehicles and pedestrians when an emergency vehicle is approaching.
  3.  when the junction is clear the give the driver the ”GO” signal.
  4. If the emergency vehicle is turning, give the proper signal after making sure the path is clear.
  5. Be on the alert for more emergency vehicles.

People always go out for work so, they need to reach in time. If you controlling the traffic they can get frustrated with your work probably waiting for a long time. The cars will honk at you, belligerent, rude and obnoxious people swear at you. In this situation, you should not lose your temper. It is important for you to continuously and calmly repeat the direction to clarify what these drivers should do.

Summary;

  • A security guard may be required to part of their duty or in case of emergency.
  • If there is a traffic accident must be reported to the police.
  • Traffic control by a person it’s only necessary if the traffic cannot move on its own or for safety.
  • The priorities at an accident scene are life safety and danger to others
  • Accident scene could become crime scenes.
  • You mustn’t involve any argument with the drivers.
  • Be alert all the time while controlling the traffic.

For full course

Housekeeping supervisor interview questions

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Housekeeping supervisor interview questions

A housekeeping supervisor directs housekeeping personnel in hotels, retail shops, and other types of businesses. The housekeeping supervisor is responsible for a variety of tasks to ensure that every guest or patron gets the best possible experience. Most of the Housekeeping supervisor interview questions are experience-based, As a result, prior experience may make it easy to crack.

  Education and Training;

When working in retail, industry, or banking, you may not need a college degree to be a housekeeping supervisor. However, when it comes to the hospitality industry, several hotels prefer applicants who have a diploma certificate in hotel management or vocational training regarding HM.

Is Experienced required for this position? 

Previous cleaning experience is required for this role. Because housekeeping staff uses a variety of chemicals, appliances, and cleaning procedures depending on the size and structure.

Without knowing cleaning procedures and instruments no one can perform the cleaning supervisory job the way the client expects.

Despite that, a fresh candidate who has educational qualifications in hotel management or has training about it can be selected for the position.

Although many people believe that the housekeeping supervisor interview is a straightforward process, unexpected questions may be asked to assess your skills and professionalism.

If you want to pass the interview, It is critical that, you prepare forthcoming interview questions and learn how to respond to them.

housekeeping supervisor interview questions and answers;

  1. Tell me about yourself?

Answer:- Sir I am Rohan, from the western part of India. I have completed a six-month vocational training in hotel management at Shreeram hotel management institute in Delhi. Regarding my educational background, I graduated from XYZ University.

2. What is your level of experience for this position?

Answer:- Although I worked for only two years as a cleaning supervisor in Hilton hotel. Prior to that, I had worked as a housekeeping crew for almost five years.

3. What makes you choose this field? 

Answer:- Sir, For the past seven years, I have worked in the cleaning industry. I enjoy my job since I am a professional at it. Furthermore, it is the part of hospitality where we serve the guest and make them happy.

4. If the guest complains about his room has not been cleaned for 2 days?

Answer:- Firstly, each and every day I make sure every room is cleaned according to hotel procedure and the request of the guest. I believe these types of things would not happen in my workplace.

If that happened I would apologize for it, and make it clean. In addition, I would investigate the facts behind it.

5. What would you do when your subordinate didn’t perform their job?

Answer:-I would remind my subordinate that he is responsible for completing the tasks that have been assigned to him. If he has an issue or a problem, I will absolutely listen to him and attempt to settle it as soon as possible.

If he is acting deliberately and repeating the same thing over and over, my action is to clearly document his actions and issue a written warning after discussing with the manager.

6. What is your reaction when your manager did wrong?

Answer:- If my manager actions are more serious or even illegal I would raise my concern at the right time then report the incident to HR.

Other wrong things, such as making the best decision, I tell him properly, tactfully, responsibly, and in a timely manner, although I acknowledge my boss has the power to make the final decision.

7. What are chemicals and machines are used in housekeeping?

Answer:-every place/ hotel has its own chemicals and machine for housekeeping. It is important to train the housekeeping worker including myself about all types of chemicals and machines to use. It is part of the OHS (occupational health and safety) procedure to do so.

8. For hotels, which room should be cleaned in 18-22 minutes?

Answer: – I am not sure any room would take exact 18-22 minutes for cleaning. The consumption of time depends on how much the room is dirty and messy.

If the room is not dirty it can take 15 minutes and much dirty room can take longer than 30 minutes. Generally, the occupant’s guest room doesn’t contain much dirt can be done within that time frame.

9. What are the types of floors or marbles you know?

Answer:- The marbles come in a variety of colors and quality but most uses marbles are;

  • Carrara Marble,
  • Statuary Marble,
  • Calacatta Marble,
  • Emperador Marble,
  • Crema Marfil Marble

Similarly, the floor was designed using a variety of materials and in a variety of sizes. I am familiar with the floor design;

  • Cork Flooring,
  • Laminate Flooring,
  • Linoleum Flooring,
  • Stone Flooring,
  • Tile Flooring,
  • Vinyl Flooring,
  • Wood Flooring
10. What are the measurements of linen you know?

Answer:– Although I am unsure about linen measures, I am aware that dirty linen should be removed from the room and brought to the laundry room.

11. What types of spotters do you use for removing stains on carpets?

Answer: – some all-purpose cleaner will get stains out

12. Do you know what are the duties of the housekeeping supervisor?

Answer:- Supervise all cleaning personnel activities to ensure the stander cleaning services is delivered.

Assigned duty, request cleaning instruments, inspect work and investigate complaints regarding the housekeeping job.

13. If your subordinate found a purse full of cash your action?

Answer:- First I would appreciate my staff he informs me contrary hiding it. Then I would inform the security personnel or loss and prevention officer regarding the matter and submit the purse to them.

14. What is an important thing, the cleaning staff should know in their job?
Answer:- The cleaning staff must be aware of Health and Safety policies and procedures.
15. How does housekeeping help to prevent an emergency?

Answer:– Poor housekeeping can be the caused of the fire and cause of injury. Housekeeping workers play a role in preventing workplace accidents by reporting the maintenance problem in the building and finding safety hazards etc.

In conclusion:-

These above questions are related to housekeeping work and most of them may be asked in housekeeping supervisor interviews. There are other common interviews questions that I have not included above are;

  1. What are your strengths and weakness?
  2. Why do you leave the current job?
  3. Why do we hire you?
  4. what is your goal in future with us?
  5. what do you know about our company?

You should practice your own responses to the above questions in order to successfully chart yourself during the housekeeping supervisor interview.

The most frequently asked interview questions that I have included are also important for your interview; therefore, try to provide your unique responses to those questions as well.

You may interest in except housekeeping supervisor interview?
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