Common Cabin Crew Interview Questions and Sampe Answers

Last Updated on January 10, 2025

The set of cabin crew interview questions and answers provided here helps you prepare for air hostess and flight attendant interviews, applicable to various airlines worldwide.

Cabin Crew Responsibilities

Cabin crew members, also known as flight attendants, are employed by airline companies. Their primary role is to ensure passenger safety and comfort throughout the flight. Key responsibilities include:

• Providing excellent customer service by assisting passengers and resolving issues.
• Following safety and security procedures.
• Learning professional customer service skills to enhance the passenger experience.

All airline companies train new cabin crew on safety, security, and customer service before allowing them to work on aircraft.

Cabin Crew Selection Process

The selection process for cabin crew positions is more extensive than other jobs, often taking 1-2 weeks. While recruitment procedures vary across airlines, the general steps include:

1. Application

Candidates apply online or offline. After evaluation, shortlisted applicants are invited to the next stage.

2. Assessment

Candidates are invited to an assessment center where they give a short presentation and participate in group activities. This stage allows recruiters to gauge candidates’ confidence, communication, and teamwork skills.

Preparation Tip: Plan and rehearse your self-introduction in advance to make a positive first impression.

3. Written Test

Most airlines ask for multiple-choice tests on mathematics and general knowledge, with a typical passing mark of 70%.

4. Interview

This is the most critical stage, where candidates answer questions based on behavior, experience, and skills. Preparation is key to success.

Top Cabin Crew Interview Questions and Answers

1. Tell me about yourself.

This is a common first question. Your response should include your education, experience, and skills.

Sample Answer: “Hello, sir/ma’am. I am Shikka, and I have recently completed my BBA from the SHAN Institute of Technology and Management in Dubai.

I completed a three-month International Air Transport Association (IATA) Cabin Crew training at FlyDubai Institute. During the training, I gained skills in self-defense, swimming, aerobics, water survival, and uniform maintenance.”

2. Why do you want to be an air hostess/cabin crew?

Demonstrate a genuine interest in the job, emphasizing your passion and motivation.

Sample Answer: “I enjoy working with the public and believe I have strong communication and organizational skills. I want to help passengers overcome challenges during their flight while ensuring they have a positive experience.”

3. How would you handle a passenger who refuses to follow instructions during take-off and landing?

This question evaluates your conflict resolution skills and ability to remain calm under pressure.

Sample Answer: “I would calmly repeat the instructions to ensure the passenger understands. If they continue to refuse, I will inform another cabin crew member for support. As a last resort, I would inform the captain to address the issue.”

4. What would you do if a passenger panicked during take-off or landing?

This question tests your customer service and problem-solving skills.

Sample Answer: “I would first check if the passenger is feeling unwell and provide assistance if needed. Then, I would reassure them that anxiety is common and offer tips to stay calm.”

5. What is your role in an emergency?

This assesses your leadership and decision-making abilities during high-pressure situations.

Sample Answer: “In an emergency, I would stay calm and guide passengers through safety procedures. I would ensure my oxygen mask is on before assisting others and double-check the exit doors. My focus would be to keep passengers as calm as possible.”

6. Are you willing to relocate?

This question evaluates your flexibility and commitment.

Sample Answer: “Yes, I am excited about the opportunity to relocate as it allows me to explore new cultures and grow professionally.”

7. What are your customer service strengths?

Demonstrate your ability to enhance passenger experiences.

Sample Answer: “I excel at creating a positive environment, meeting passengers’ expectations, and solving their concerns efficiently. My adaptability helps me deliver exceptional service.”

8. How do you adjust to new environments?

Showcase your adaptability and openness to change.

Sample Answer: “I am flexible and can quickly adapt to changes in flight schedules, overnight stays, and cultural differences. I enjoy discovering new places and embracing local traditions.”

9. What do you find most challenging about teamwork?

This evaluates your interpersonal skills and ability to collaborate effectively.

Sample Answer: “I find it challenging when a team member is uncooperative. However, I address this by understanding their perspective and finding ways to work collaboratively.”

10. How do you resolve conflicts with co-workers?

This highlights your conflict resolution skills.

Sample Answer: “If the conflict is due to miscommunication, I would address it openly and apologize if necessary. If the issue is on their part, I would calmly explain the situation and encourage teamwork.”

11. Why do you want to work for our airline?

This question tests your knowledge about the company.

Sample Answer: “Etihad Airways has achieved remarkable growth since its founding in 2003. As the UAE’s national carrier, it serves destinations in 78 countries with an impressive fleet. Your commitment to excellence aligns with my professional goals.”

12. What are the duties of a cabin crew member?

Explain your understanding of the role.

Sample Answer: “Cabin crew duties include welcoming passengers, ensuring safety procedures are followed, providing first aid, serving meals, and maintaining cleanliness before and after the flight.”

13. What are your strengths?

Highlight qualities relevant to the job.

Sample Answer: “My strengths include adaptability, quick learning, and a positive attitude. I am dedicated to completing tasks efficiently and enjoy working with diverse cultures.”

14. What are your weaknesses?

Turn a potential weakness into a learning opportunity.

Sample Answer: “I sometimes trust people too easily. However, I am working on analyzing situations better before forming opinions.”

15. Do you have any questions for us?

Asking thoughtful questions shows your interest in the position.

Sample Answer: “What are the most challenging aspects of this role? How does your airline differentiate itself from competitors?”

Conclusion

The cabin crew interview process is rigorous, but preparation is key. Practice these sample questions and answers to increase your confidence and improve your chances of landing your dream job as a cabin crew member.

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