Last Updated on September 9, 2025

If your employer doesn’t pay your salary on time, refuses to pay overtime, violates the labour contract, or treats you unfairly at work, you have the right to take action. Fortunately, UAE labour law protects you against such behaviour and holds your employer accountable for resolving the issue.

Many employees hesitate to file complaints because they fear retaliation, losing their job, or facing other consequences. To address this, the Ministry of Human Resources and Emiratisation (MOHRE) provides confidential complaint services, ensuring your identity stays hidden from your employer and others.

In this expanded guide, you’ll learn everything you need to know about how to labour complaint online without knowing the employer, the platforms you can use, what happens after you file a complaint, and how to protect yourself during the process.

What Is a Labour Complaint in the UAE?

A labour complaint in the UAE refers to any formal grievance filed by an employee against their employer for violations of the UAE Labour Law. This includes, but is not limited to:

• Unpaid salaries or wage delays
• Unpaid overtime or denied leave benefits
• Workplace discrimination or unfair treatment
• Breach of labour contract terms
• Unsafe or unhealthy working conditions

MOHRE encourages all employees to report such issues to promote fair labour practices across the country.

How to File a Labour Complaint Anonymously via MOHRE

MOHRE has created multiple channels to submit your complaint discreetly, without alerting your employer.

Option 1: Through the MOHRE Website

1. Visit the official MOHRE website.
2. Navigate to the “Services” section, then choose Labour Complaint under “Our Services.”
3. Click Start Service to begin your application.
4. Register with your full personal details, including email and mobile number.
5. Once your user profile is created, log in to your account.
6. Click on Service Delivery Channels.
7. Enter all required details:
   • Passport number
   • Full name
   • Date of birth
   • Nationality
   • Emirates ID number
8. Submit your complaint. You will receive a One-Time Password (OTP) via email or SMS.
9. Enter the OTP to verify your identity and complete the process.

Option 2: Using the MOHRE Smart App

1. Download the MOHRE app from the App Store or Google Play.
2. Open the app and create a new user profile.
3. Navigate to Our Services and tap on Labour Complaint.
4. Fill in your personal information and select your complaint category.
5. Submit the form and confirm your identity using the OTP.

These platforms do not disclose your identity to your employer, ensuring a safe and secure method of filing complaints.

What Happens After You File the Complaint?

Once your complaint is submitted:

1. MOHRE reviews your case to ensure it is valid and supported by initial evidence.
2. If accepted, the complaint is forwarded to the Labour Inspection Department.
3. Labour inspectors may visit your company or call both parties to understand the issue.
4. If the complaint is about unpaid wages, MOHRE may give your employer a specific deadline to release the payment.
5. For contract violations, unfair treatment, or health concerns, MOHRE may issue warnings, fines, or corrective action notices.
6. If you already have a case for the same issue in the UAE Labour Court, MOHRE will not intervene.
7. In less severe cases, MOHRE may recommend an amicable settlement through a meeting between you and your employer.

How to Track Your Labour Complaint Online

Staying updated on your complaint’s status is easy:

1. Visit the MOHRE website or open the MOHRE app.
2. Navigate to the Labour Complaint section.
3. Select Check Complaint Status.
4. Enter your Application or Complaint Number.
5. View the latest update on your case in real-time.

What Documents Should You Prepare?

To support your complaint and make your case stronger, prepare the following documents:

• Six months of bank statements showing salary deposits
• A copy of your employment contract
• Your Emirates ID and passport copy
• Labour card or work permit (if applicable)
• Screenshots or records of communication with your employer
• Any previous complaints or records related to your employment

Can You File a Complaint Without a Labour Contract?

Yes, you can still file a complaint. MOHRE can verify your employment details through their database. However, having your contract speeds up the process and makes your case stronger.

Can You Complain If You’re on a Free Zone Visa?

Yes, employees working in UAE Free Zones can file complaints, but you may be redirected to your Free Zone’s labour department. MOHRE may still intervene in serious cases.

Final Words

If you’re wondering how to labour complaint online without knowing the employer, rest assured that MOHRE has built a safe, confidential, and easy-to-use platform just for this purpose. Your identity remains protected while your rights are defended under UAE labour law.

By following the steps in this guide, you can stand up for your rights confidently and contribute to a fairer workplace in the UAE.

Take action today—confidently and securely—with MOHRE’s anonymous complaint service.